qs999 Terms & Conditions

1.1 Age Requirement

To open an account at qs999, you must be at least 21 (twenty-one) years of age. qs999 may request identity documents or proof of age for verification at any time. Opening an account with false information is a direct violation of these Terms and may result in immediate account termination.

1.2 Single Account Policy

Each individual may open only one account. If a single person holds multiple accounts, all accounts will be closed and the balances may be forfeited.

1.3 Accurate Information

All information provided at registration must be truthful, accurate, and complete. If any information changes, the account profile must be updated immediately. Providing false information may result in account suspension or termination.

1.4 Account Security

It is your responsibility to keep your username and password confidential. You must not allow any third party to use your account. If you suspect any unauthorised access to your account, notify the support team immediately at: [email protected].

2.1 Accepted Payment Methods

qs999 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

Only payment methods registered in your own name may be used. The use of third-party payment methods is prohibited.

2.2 Minimum Deposit & Withdrawal

• Minimum deposit: ৳200 (per method)
• Minimum withdrawal: ৳500
• Standard withdrawal processing time: 10–45 minutes

If there is a delay in processing your withdrawal request, contact us at [email protected].

2.3 Anti-Money Laundering

qs999 follows the necessary verification procedures to prevent money laundering and fraud. Additional identity verification may be required for large transactions. If suspicious financial activity is identified, the account will be investigated and appropriate action will be taken.

3.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 and receive a ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳18,000 and receive the maximum bonus of ৳8,000 → total balance ৳26,000.

3.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x, applied to the bonus amount only. Example: if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before withdrawing bonus winnings. Bonus winnings cannot be withdrawn before the wagering requirement is met.

3.3 General Bonus Terms

• Each bonus offer may be claimed once only.
• Only wagers placed with bonus funds count toward wagering — eligible games will be specified in the bonus details.
• Abusing bonuses through multiple accounts will result in account termination and balance forfeiture.
• qs999 reserves the right to modify, suspend, or cancel any bonus offer at any time.

4.1 VIP Tiers

The qs999 VIP program has five tiers. Players can advance to higher tiers based on their activity and participation:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

4.2 Cashback Terms

Weekly cashback is calculated every Monday and credited to eligible players' accounts. The detailed terms of cashback offers are set by qs999 and are subject to change. Changes in VIP tier may affect previously available benefits.

5.1 Fair Play Policy

qs999 is committed to ensuring a fair and transparent gaming environment across all games. Any form of cheating, hacking, use of bots, or system manipulation on the platform is strictly prohibited.

5.2 Prohibited Activities

Any of the following activities will be considered a violation of these Terms and may result in account termination:

• Operating multiple accounts
• Abusing bonus benefits or collaborative betting
• Interfering with the system through software or extensions
• Fraudulent payments or chargeback abuse
• Harassing or engaging in offensive behaviour toward other users

5.3 Game Results

All game outcomes are determined through Random Number Generator (RNG) technology, which is impartial and unbiased. If a game is cancelled due to a technical error, the wagered amount will be refunded. In any dispute regarding gaming activity, qs999's decision is considered final.

6.1 SSL Encryption

All your personal and financial information on the qs999 platform is protected with SSL (Secure Socket Layer) encryption technology. Information is not disclosed to third parties, except where required by legal obligations to relevant authorities.

6.2 Privacy Policy

To learn more about how we collect, use, and store your personal information, please read our Privacy Policy. By using the platform, you also agree to all provisions of the Privacy Policy.

7.1 Our Commitment

qs999 believes gaming is a form of entertainment. We want you to always play within your financial means. If a concerning change in a player's gaming behaviour is observed, qs999 may take the necessary steps.

7.2 Self-Exclusion & Limits

Players can contact the support team to set deposit limits, wagering limits, or to temporarily suspend their account. For more details on responsible gaming, visit our Responsible Gaming page.

8.1 Complaints Process

If you have a complaint, please first contact us via 24/7 live chat or by email at [email protected]. Our support team provides service in both Bengali and English. Once a complaint is submitted, the team will investigate and work to resolve it as soon as possible.

8.2 Grounds for Account Closure

qs999 may temporarily or permanently close an account under the following circumstances:

• Violation of these Terms
• Providing false information or identity fraud
• Fraudulent financial activity
• To comply with legal or regulatory requirements
• Due to a security risk

If an account is closed and a valid balance exists with no Terms violation, the return of that amount will be determined following verification.

8.3 Voluntary Account Closure

You may close your account at any time by submitting a request to [email protected] or via live chat. Any pending withdrawal requests will be processed before the account is closed.

9.1 Service Availability

qs999 strives to provide the highest quality of service; however, the service may be temporarily unavailable due to technical issues, maintenance, or disruptions from third-party services. qs999 does not accept liability in such circumstances.

9.2 Betting Outcomes

Gaming and betting activities involve financial risk. qs999 is not liable for any losses a player incurs from wagering. By using the platform, you are knowingly accepting this risk.

9.3 Third-Party Services

qs999 uses third-party game providers (such as Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming, Microgaming, NetEnt, and Ezugi). qs999's liability for any issues with these providers' services is limited. The respective provider's own rules may also apply in game-related disputes.

10.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Failure to enforce any provision of these Terms will not be considered a waiver of that provision.

10.2 Language of Communication

qs999 provides support in both Bengali and English. The Bengali version of these Terms is authoritative. In the event of any ambiguity between the two languages, the Bengali version will prevail.

10.3 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the complete agreement between qs999 and the user. No oral or written commitments outside of these documents will be considered binding.

10.4 Contact

If you have any questions about these Terms, contact us via 24/7 live chat or by email at [email protected].