qs999 Privacy Policy

1

Introduction & Scope

qs999 ("we", "our", "platform") is a trusted online gaming and sports betting platform in Bangladesh. This Privacy Policy ("Policy") applies to the qs999 website, mobile application, and all related services ("Services"). By using our Services, you are considered to have accepted the terms set out in this Policy.

This Policy may be updated from time to time. For any significant changes, we will notify you by email or when you access the Services. Continued use of the Services will be taken as your acceptance of the updated Policy. Our goal is always to protect your privacy with transparency and integrity.

Every provision in this Policy applies only to individuals aged 21 or older, as qs999 is a service exclusively for adults.

2

What Information We Collect

We collect two types of information from you — what you provide directly, and what is collected automatically through your use of the Services.

Information You Provide Directly

Full name and date of birth
Email address and mobile number
Residential address
National ID or passport number (for identity verification)
Password and security information provided at account creation
Transaction-related information: deposit and withdrawal details
What you share when contacting customer support

Information Collected Automatically

IP address and geographic location
Device type, operating system, and browser information
Cookies and session data
Activity logs on the Services: which games you played, how much time you spent
Referral source and tracking parameters
Payment method type (bKash, Nagad, Rocket, or bank transfer)

3

Purpose of Using Your Information

qs999 uses the information collected about you for the following purposes. We never sell your information to third parties.

Service Operation & Improvement

We use your information for account registration and verification, processing deposits and withdrawals, personalizing your gaming experience, and resolving technical issues. This information also helps us continuously improve the quality and security of the Services.

Security & Fraud Prevention

Your information is used to ensure account security, detect unauthorized access, and monitor suspicious transactions. qs999 keeps your account secure through SSL encryption and advanced technology.

Communication & Promotions

We use your contact information to send transaction confirmations, important updates, and support-related messages. You will have the option to opt out of marketing messages at any time.

Analytics & Research

Anonymous and aggregated data is used to analyze overall service usage, understand user preferences, and improve platform design. The identity of individual users is never revealed in this process.

4

Sharing Information with Third Parties

qs999 never sells or rents your personal information. However, necessary information may be shared with specific third parties in the limited circumstances below:

Payment processors: Transaction information required to complete bKash, Nagad, Rocket, and bank transfer services.
Technology partners: Providers of server, cloud, and cybersecurity services required to operate the platform.
Legal obligations: Disclosure of information in response to a court order, lawful government directive, or request from a law enforcement agency.
Business transfers: In the event of a merger, acquisition, or asset sale, where users will be notified in advance.
With your consent: Information may be shared for other purposes if you have given explicit permission.

Information shared with third parties is solely for fulfilling the specified purpose and is subject to their adherence to our privacy standards. qs999 monitors their activities.

5

Cookies & Tracking Technologies

qs999 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

Essential Cookies

Required for session management, maintaining login state, and ensuring security. The Services cannot function properly without these.

Analytics Cookies

Used to understand how users interact with the Services. This information is anonymous and helps improve the Services.

Preference Cookies

Used to remember language preferences, theme settings, and other personalized settings, so you do not have to reconfigure them each time you log in.

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some parts of the Services to not work properly.

6

Data Retention & Deletion

qs999 retains your personal information only for as long as it is necessary or legally required.

Retention Periods

Account information: for as long as the account is active and thereafter for the applicable legal retention period.
Transaction records: for the period required to meet financial audit and legal requirements.
Communication logs: for a limited period to improve customer service quality.
Analytics data: may be retained anonymously for an indefinite period.

Data Deletion Requests

You may request to close your account or delete your personal information. However, certain information that is legally required to be retained may not be immediately deletable. For this, please contact [email protected].

7

Data Protection Measures

qs999 has put in place industry-standard technical and operational measures to keep your information secure.

Technical Safeguards

SSL/TLS encryption — on all data transfers
Encrypted database storage
Firewall and intrusion detection systems
Two-Factor Authentication
Regular security audits and testing

Operational Safeguards

Data access restricted to authorized personnel only
Privacy and security training for staff
Data access logs and monitoring
Security incident response plan
Regular policy review and updates

In the event of a data security breach, we will notify you promptly in accordance with applicable law.

8

Your Rights & Controls

As a qs999 user, you have the following rights over your own information:

Access

You have the right to know what information we hold about you and to receive a copy of it.

Correction

If any of your information is incorrect or incomplete, you can request that it be corrected.

Deletion

The right to request deletion of your personal information in certain circumstances.

Objection to Processing

The right to object to the processing of your information for specific purposes, particularly for marketing.

Portability

You can request to receive your information in a structured, machine-readable format.

Withdrawal of Consent

The right to withdraw your consent at any time for processing that is based on your consent.

To exercise any of the above rights, please contact [email protected]. We will respond to your request as quickly as possible.

9

Protection of Minors

qs999 strictly does not collect any information from or provide services to anyone under the age of 21. We place the highest priority on the protection of minors.

Age Verification

We use age verification methods during the registration process. If we receive evidence that a minor has created an account, that account will be immediately suspended and the associated information will be securely deleted. If a parent or guardian suspects their child is using the Services, please contact [email protected] immediately.

10

International Transfer of Data

In operating qs999's Services, some information may be processed or stored on servers located outside Bangladesh. Necessary safeguards are ensured in the countries to which data may be transferred.

For data transfers, we ensure that the recipient party meets our privacy standards and operates under appropriate agreements and protections. For more information on international data transfers, please contact [email protected].

11

Policy Changes & Updates

qs999 may update this Privacy Policy from time to time to keep pace with changes in technology, law, or business. For significant changes:

A notification will be sent to your registered email address.
A notice of the changes will be shown when you log in to the platform.
Sufficient notice will be given before the changes take effect from the date of change.
Continued use of the Services will be taken as your acceptance of the new policy.

If you have any questions about this Policy, please contact us before the changes take effect.